June 17, 2016
When a crisis occurs in a school district, it is essential that calm be restored as quickly as possible. That happens more easily if stakeholders have confidence in school leadership. However, that confidence must be present not only after a crisis has been resolved, but also before and during a crisis. It can be built and reinforced through a targeted communications strategy.
The first step is to determine whether your district has a “confidence gap.” A simple survey of students, staff, parents and the community will determine whether your stakeholders believe your district can handle a crisis. Note that a crisis can range from a disabled furnace during a cold snap or an expensive lawsuit, to school violence or an unexpected death. Each requires a unique set of leadership skills. Any survey must account for that.
While your public may believe the district can repair a furnace, for example, they may not agree that the district is capable of handling school violence. Use the information collected from the survey to develop a communications plan for building, reinforcing, or restoring confidence. Special attention should be given to those areas in which stakeholders have the least confidence.